No, at present we do not bulk bill, however for holders of a current Pension, Concession or Health Care cards we are able to offer a discounted rate when the card is presented.

We accept a wide range of referrals to our Psychologists including;

• Mental Health Care Plan (Medicare)

• Private referrals

• Workers Compensation

• Employee Assistance Programs

• Department of Veteran Affairs (DVA)

• Insurance

• NDIS – Self Managed or Plan Managed only (unable to see NDIA Managed clients)

No, you do not need a referral letter to see one of our Psychologists, however the need for a referral letter will be dependent on the type of referral you are being seen under.

Medicare: Yes, however there is no standard form for referrals. Eligible medical practitioners can refer patients for allied mental health services with a signed and dated referral letter that includes the following;

• The patient’s symptoms

• The number of treatment services the patient needs to receive – (Referrals cannot be provided for the full 10 sessions. A referral is for a maximum of six sessions).

• a statement about whether the patient has a GPMHCP, shared care plan or a psychiatrist assessment and management plan.

All patients require a current Mental Health Care Plan (MHCP) to claim a rebate for Better Access services from Medicare. A MHCP may be provided to the allied mental health provider with the referral. A MHCP does not expire. A referral is valid until the referred number of sessions have been completed, regardless of whether a patient chooses to change their allied mental health provider.

Private Health: No, there is no requirement for a letter when you will be claiming under your private health insurance.

Workcover: Yes, a referral is needed for you to be seen under workers compensation insurance. Referral letters will also need to be sent directly to the insurer and funding must be approved before we are able to invoice the consultations to the Workcover.

DVA: Yes, a referral is required for an entitled person to receive DVA funded allied health care services. A referral is valid for twelve months unless it is an ongoing referral, the referral must be written on either a ‘DVA Request/Referral Form’ (Form D904) or using the letterhead of the referring health care provider. All referrals must include the following information about an entitled person to ensure the provider understands the entitled person’s medical history and to allow the provider to claim payment from DVA:

• Name and DVA file number of the entitled person (as shown on the DVA Health Card);

• The treatment entitlement of the person, i.e. Gold Card or White Card (include accepted conditions, if known, for White Card);

• If the entitled person is resident in a Residential Aged Care Facility (RACF), the level of care that they are funded to receive and the date the funding began;

• Provider name and number of the referring health care provider;

• Date of the referral;

• Entitled person’s clinical details (including recent illnesses, injuries and current medication, if applicable); and

• Condition(s) to be treated.

Insurance: Yes, as with Workcover a referral is needed for you to be seen under an insurance policy. Referral letters will also need to be sent directly to the insurer and funding must be approved before we are able to invoice the consultations to the insurer.

NDIS: Yes, we are currently able to see NDIS clients under the following management types.

• Self Managed

• Plan Managed

Please Note: We are currently unable to see clients who are only NDIA Managed.

No, at present we do not bulk bill, however for holders of a current Pension, Concession or Health Care cards we are able to offer a discounted rate when the card is presented.

Yes, a number of our practitioners are able to offer afterhours appointments during the week, these time slots however are very popular and do book out in advance so it is best to get in early. Please Note: We do not currently have any clinicians providing therapy on weekends.